E15/16 October 1, 2023

This release notes document describes the details of version E15/16:

E15/16 October 1, 2023

This Release Notes document describes the following details for version E15/16 of the Surfsight® Portal:

New features

Option to configure media for Entering standby and Exiting Standby events


Video and snapshot media types can be configured for Entering standby and Exiting Standby events through the Surfsight® Portal.

For Entering standby event the video recording starts ten seconds before the event, and for the Exiting Standby the video event records for ten seconds after the event. Snapshots are saved with a timestamp. Event settings can be configured per device, in bulk and through organization settings.


New webhook type for configurable data profile limit


New System Message webhook subscriptions are available in the Organization Settings in the Surfsight® Portal. The webhook settings can be adjusted for reseller partners to receive messages when a configurable data profile limit has been reached. The data profile limit can be configured to send notification when the data usage is between 10% and 100% of the data profile limit. The default is 90%.

Supported data profile limits include:

  • Total bandwidth

  • Live video minutes per month

  • Video events per day

  • Video events per month

  • Recording video minutes per month

If the configured limit is reached, a message is sent to the webhook URL to warn that the configured limit for that data profile has been reached.


Fixed items

Issue ID




When requesting a list of trips in the API some trips were inconsistent with the trips listed in the Surfsight® Portal.

Trips returned in the API call are consistent with the trips listed in the Surfsight® Portal.


In rare cases, recordings were available outside the configured retention time.

There are no recordings available outside the configured retention time.


The color scheme was not consistent with the color selected from the color picker.

The color scheme is consistent with the color chosen.


The health report, downloaded as a CSV file, included a column with unnecessary information.

The health report, downloaded as a CSV file, only includes the necessary information.

Document changelog

The following table lists the documents that have been updated as part of this release:

Document title

Description of change

What are events?

Standby events updated

Known issues

The following table lists the current known issues that have not yet been resolved:

Issue ID


KB issue

At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.


Live video may sometimes flash continuously while streaming.

We are monitoring this issue and evaluating possible solutions.


Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

Work-around: Before locking a dashcam, change all of its event settings to off.

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