C9 September 2025

This release notes document describes the details of version C9:

Note

The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture.

Note

Some features are subject to cellular network availability

SURFSIGHT PORTAL C9 2025

This Release Notes document describes the following details for version C9 of the SURFSIGHT Portal:

Asynchronous Health Report Downloads

KING-1498

This enhancement allows users to download Device Health Reports asynchronously. You can now initiate a report download without having to stay on the same page and wait for it to complete.Once the report is ready, you'll receive a notification, and the report will be made available for download directly from the new notification panel. Reports will remain accessible in the panel for 24 hours.

c9_image.png

Known issues

The following table lists the current known issues:

Issue ID

Problem

KB issue

At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.

SUR-3605

Live video may sometimes flash continuously while streaming.

We are monitoring this issue and evaluating possible solutions.

SUR-5044

Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

Work-around: Before locking a dashcam, change all of its event settings to off.

SUR-6123

Customers can set the minimum speed for MVAI events creation between 0 and 180 kmh. However, if you set speed lower than 5 kmh, the events will not be created. (Due to hardware limitations, we are investigating possible solutions.)

SUR-9168

Applying Filters Causes Errors in Health UI Alarms Tab: When you apply filters in the Health UI Alarms tab, changing the severity filter results in a 500 Internal Server Error. Additionally, switching to the Alarms Beta tab after applying filters triggers a 400 Bad Request.

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