C5 May 2025

Note

The terms "partner" or "partnership" refers to a collaborative relationship and does not imply a legal partnership or joint venture.

Note

Some features are subject to cellular network availability

This release notes document describes the details of version C5:

SURFSIGHT PORTAL C5 2025

This Release Notes document describes the following details for version C5 of the SURFSIGHT Portal:

 

Implement Power On/Off Event Alarm Inactivation (BETA)

KING-225

This feature introduces an inactivation mechanism for the Multiple Power On/Off event alarm. The alarm will automatically become inactive and will not exhibit the same behavior if the power is turned off less than or equal to 5 times in a single day. The alarm v2 and v1 APIs will provide detailed results, including new fields, and the system will log and track historical unmount events, capturing all relevant details. Furthermore, the system will prevent the raising of two alarms of the same type for a particular IMEI.

Dashcam Reset Frequency Alarm (BETA)

KING-224

This feature introduces an in alarm-service-v2 to notify Lytx partners when a device's dashcam resets more than 30 times within a 24-hour period. This will allow partners to monitor for potential device issues. The system will raise an alarm when the reset threshold is exceeded, and the alarm v2 and v1 APIs will provide detailed results, including new fields. The system will also log and track historical events, capturing relevant details.

Dashcam Disconnection Alarm (BETA)

KING-227

This feature introduces an alarm to notify Lytx partners when a device is not working (not connecting to the cloud) for more than 4 continuous days. The system will raise an alarm when this condition is met. Once the device comes back online and transmits a diagnostic message, the alarm state will transition to inactive. The alarm v2 and v1 APIs will provide detailed results, including new fields. The system will also log and track historical events, capturing relevant details.

Known issues

The following table lists the current known issues:

Issue ID

Problem

KB issue

At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.

SUR-3605

Live video may sometimes flash continuously while streaming.

We are monitoring this issue and evaluating possible solutions.

SUR-5044

Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

Work-around: Before locking a dashcam, change all of its event settings to off.

SUR-6123

Customers can set the minimum speed set the minimum speed for MVAI events creation between 0 and 180 kmh. However, if you set speed lower than 5 kmh, the events will not be created. (Due to hardware limitations, we are investigating possible solutions.)

SUR-9168

Applying Filters Causes Errors in Health UI Alarms Tab: When you apply filters in the Health UI Alarms tab, changing the severity filter results in a 500 Internal Server Error. Additionally, switching to the Alarms Beta tab after applying filters triggers a 400 Bad Request.

Was this article helpful?
0 out of 0 found this helpful