C3 March 2025

This release notes document describes the details of version C3:

SURFSIGHT PORTAL C3 March 2025

This Release Notes document describes the following details for version C3 of the SURFSIGHT Portal:

    Ending email notifications for alarms and events

    We will no longer be sending email notifications for alarms and events. This is not a breaking change and does not require any user intervention. This should go into effect in 30 to 60 days from the release date.

     

    Known issues

    The following table lists the current known issues:

    Issue ID

    Problem

    KB issue

    At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.

    SUR-3605

    Live video may sometimes flash continuously while streaming.

    We are monitoring this issue and evaluating possible solutions.

    SUR-5044

    Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

    Work-around: Before locking a dashcam, change all of its event settings to off.

    SUR-6123

    Customers can set the minimum speed set the minimum speed for MVAI events creation between 0 and 180 kmh. However, if you set speed lower than 5 kmh, the events will not be created. (Due to hardware limitations, we are investigating possible solutions.)

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