E7/8 May 2023

This release notes document describes the details of version E7/8:

E7/8 May 2023

This Release Notes document describes the following details for version E7/8 of the Surfsight® Portal:

New features

New SD Card formatted event

In dashcam with firmware 3.11.25 or above, each time the SD card is formatted, whether through the dashcam or the Surfsight® Portal, the SD card formatted event is created in the Surfsight® Portal.


This feature is only available on dashcams with firmware 3.11.25 or above.

Fixed items

Issue ID




Some event settings could be enabled without configuring required parameters.

  • Speed Limit

  • Possible Fatigue

  • Tailgating

  • Lane weaving

These events settings must be configured with the necessary parameters to save settings successfully, or an error message appears.


Due to a new more stringent validation process, in devices with Tailgating events that had corrupted or missing configurations, the Tailgating events were disabled. Partners impacted by this situation were contacted directly by the Technical Account Manager team. If you have any questions please contact your Technical Account Manager.

Document changelog

The following table lists the documents that have been updated as part of this release:

Document title

Description of change

What are events?

Added SD card formatted event.

Format the SD card

Added SD card formatted event information.


Known issues

The following table lists the current known issues that have not yet been resolved:

Issue ID


KB issue

At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.


Live video may sometimes flash continuously while streaming.

We are monitoring this issue and evaluating possible solutions.


Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

Work-around: Before locking a dashcam, change all of its event settings to off.

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