E18/19 October 2022

This Release notes document describes the details of version E18/19:

Surfsight® Portal E18/19

This Release Notes document describes the following details for version E18/19 of the Surfsight® Portal:




The Continuous time to collision is the amount of time during which a vehicle continuously drives too closely to the vehicle in front of it. We increased the maximum value from 5,000 to 60,000 milliseconds.

Fixed items

Issue ID




Auxiliary cameras were visible in the timeline even though they were not connected.

Only connected auxiliary cameras now show in the timeline.


Obstruction events were not visible in the Surfsight® Portal.

Obstruction events are now visible in the portal.


The white label color was not applied to several objects, such as the calendar, clock, and login.

White label colors are applied to all relevant objects.


Users with access to one group were seeing dashcams that were part of other groups in the Analytics area.

Only dashcams assigned to the selected group are visible.


Some organizations did not receive health report emails.

Health report emails are now available for all organizations.

Document change log

The following table lists the documents that have been updated as part of this release:

Document title

Description of change

ADAS calibration from the dashcam

The maximum Continuous time to collision was updated.

Known issues

The following table lists the current known issues that have not yet been resolved:

Issue ID


KB issue

At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.


Live video may sometimes flash continuously while streaming.

We are monitoring this issue and evaluating possible solutions.


Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

Work-around: Before locking a dashcam, change all of its event settings to off.

Was this article helpful?
0 out of 0 found this helpful