Reset the dashcam

You can reset the AI-12 dashcam using the reset button on its side. There are various reasons to do this, such as:

  • the dashcam doesn't turn on


    Ensure the dashcam is fully charged.


    The factory reset does not reformat the SD card. If you need to wipe-out and reformat the SD card, you need to manually trigger this directly from the dashcam or from the application. See About the SD card

  • the dashcam screen is frozen

  • the dashcam is not connecting to the internet

To reset the dashcam:

  1. Locate the reset button on the side of the dashcam.

  2. Press the reset button for about five seconds.


    Pressing the button too hard can damage the hardware.

    The reboot menu appears on the dashcam screen.

  3. Press the Event Trigger button.


    The dashcam restarts.

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