Reset the dashcam

Occasionally, you might need to reset the AI-12 dashcam. To reset, use the reset button on the side of the device. Possible reasons for doing a reset are:

  • the dashcam doesn't turn on.


    Ensure the dashcam is fully charged.


    The factory reset does not reformat the SD card. If you need to wipe-out and reformat the SD card, you need to manually trigger this directly from the dashcam or from the application. See About the SD card

  • the dashcam screen is frozen

  • the dashcam doesn't connect to the internet


A factory reset does not reset portal or other non-device settings. The data profile level of your organization is therefore not affected.

To reset the dashcam:

  1. Locate the reset button on the side of the dashcam.

  2. Long press the reset button for about five (5) seconds.


    Pressing the button too hard can damage the hardware.

    The reboot menu appears on the dashcam screen.

  3. Press the Event Trigger button.


    The dashcam restarts.

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