Occasionally, you might need to do a factory reset of the AI-12 dashcam. When you do a factory reset, user settings including the user password are removed and the factory settings are restored. The factory reset default PIN is 3333.
Possible reasons for doing a factory reset are:
the dashcam doesn't turn on
Ensure the dashcam is fully charged.
The factory reset does not reformat the SD card. If you need to wipe-out and reformat the SD card, you need to manually trigger this directly from the dashcam or from the application. See About the dashcam SD card
the dashcam screen is frozen
the dashcam doesn't connect to the internet
A factory reset does not reset portal or other non-device settings. The data profile level of your organization is therefore not affected.
To perform a factory reset on the dashcam:
In the Settings menu, scroll down and press Factory Reset. A confirmation window appears.
For other ways to restart (reboot) the dashcam, see Power off or restart the dashcam.