Occasionally, you might need to do a factory reset of the AI-12 dashcam. When you do a factory reset, user settings including the user password are removed and the factory settings are restored. The factory reset default PIN is 3333.
Possible reasons for doing a factory reset are:
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the dashcam doesn't turn on
Note
Check that the dashcam is fully charged.
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the dashcam screen is frozen
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the dashcam doesn't connect to the internet
Caution
The factory reset does not reformat the SD card. If you need to wipe-out and reformat the SD card, you need to manually trigger this directly from the dashcam or from the application. See About the dashcam SD card
Note
A factory reset does not reset portal or other non-device settings. The data profile level of your organization is therefore not affected.
To perform a factory reset on the dashcam:
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In the Settings menu, scroll down and press Factory Reset. A confirmation window appears.
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Select OK
For other ways to restart (reboot) the dashcam, see Power off or restart the dashcam.