Factory reset of the dashcam

Occasionally, you might need to do a factory reset of the AI-12 dashcam. When you do a factory reset, user settings including the user password are removed and the factory settings are restored. The factory reset default PIN is 3333.

Possible reasons for doing a factory reset are:

  • the dashcam doesn't turn on


    Ensure the dashcam is fully charged.


    The factory reset does not reformat the SD card. If you need to wipe-out and reformat the SD card, you need to manually trigger this directly from the dashcam or from the application. See About the dashcam SD card

  • the dashcam screen is frozen

  • the dashcam doesn't connect to the internet


A factory reset does not reset portal or other non-device settings. The data profile level of your organization is therefore not affected.

To reset the dashcam:

  1. Locate the Reset button on the side of the dashcam.

  2. Long press the Reset button for about five seconds.


    Pressing the button too hard can damage the hardware.

    The reboot status screen appears on the dashcam. The screen is for information only. No action is required.

  3. Press the Event Trigger button located on the side of the dashcam.


    The screen goes blank and then the dashcam restarts with the factory settings.

For other ways to restart (reboot) the dashcam, see Power off or restart the dashcam.

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