The following table suggests solutions for issues that may arise when recording from the AI-12 dashcam:
Issue/question |
Possible cause |
Suggested solution/explanation |
---|---|---|
The dashcam isn't recording. |
The SD card hasn't been inserted. |
|
The SD card isn't recognized. |
|
|
The SIM hasn't been activated. |
Contact your reseller support agent for SIM activation. |
|
The imager (sensor) doesn't start and record video. |
The dashcam has a hardware issue. |
Contact your reseller support agent for further help. |
The dashcam fails to record two times in the last twenty-four hours. |
The SD card isn't working as expected and recordings may not be written properly to the SD card. |
Monitor this unit for accurate recordings. Contact your reseller support agent if it continues to not work. |
I can't change the event time from ten seconds to a longer time period. |
Currently the event time is set only to ten seconds. |
You can view recordings from the dashcam since the camera always records as long as the vehicle is operating. |
A trip records as starting in the wrong place. |
The dashcam doesn't power up or isn't connected to the cloud when the trip starts. |
Check the power connection. |
The dashcam doesn't record any video during the 24 to 48 hours after the vehicle has been turned off. |
Currently the dashcam only records for a minimum of ten minutes and a maximum of sixty minutes after turning off the vehicle; it's something Surfsight® might change in the future. |
To change the amount of time during which the dashcam keeps recording after turning off the vehicle, see Standby mode. |
My most recent trip did not record. |
The trip was less than 100 meters. |
Cameras don't record trips that are less than 100 meters. |