E11/12 July 2023

This release notes document describes the details of version E11/12:

E11/12 July 2023

This Release Notes document describes the following details for version E11/12 of the Surfsight® Portal:

New features

Recording timeline reusable component


The Recording timeline reusable component is now being implemented in the Surfsight® Portal. For more information and details about our reusable components, visit the Developer portal.


Fixed items

Issue ID




In rare cases, recordings were available outside the configured retention time.

There are no recordings available outside the configured retention time.

Document changelog

The following table lists the documents that have been updated as part of this release:

Document title

Description of change

View recordings from the cloud

Recording timeline updates

Download recordings

Recording timeline updates

Access health reports

Update downloading health report

Known issues

The following table lists the current known issues that have not yet been resolved:

Issue ID


KB issue

At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.


Live video may sometimes flash continuously while streaming.

We are monitoring this issue and evaluating possible solutions.


Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

Work-around: Before locking a dashcam, change all of its event settings to off.

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