E9/10 June 2023

This release notes document describes the details of version E9/10:

E9/10 June 2023

This Release Notes document describes the following details for version E9/10 of the :

New features

New languages added to the Surfsight® Portal


Italian, Brazilian Portuguese, and German have been added to the languages supported in the Surfsight® Portal. These are in addition to the languages already supported which are English, Spanish, and French. For information on how to set languages in the Surfsight® Portal see documents listed in the Document changelog below.


Fixed items

Issue ID




In some cases, when the Possible fatigue event is disabled it is still triggered and recorded as an event.

When the Possible fatigue event is disabled these events are not triggered.


In some cases, the video event counter does not display the correct number of videos.

The video event counter displays the correct number of videos.


Some MV+AI events have been duplicated with the same timestamp.

MV+AI events are not duplicated.


When some files are downloaded in the Events tab, the normal and high quality recordings display different time stamps.

When files are downloaded in the Events tab, the normal and high quality recordings display the same time stamps.

Document changelog

The following table lists the documents that have been updated as part of this release:

Document title

Description of change

Navigate the Surfsight Portal

Supported languages updated

Set the language for your Surfsight Portal account

Supported languages updated

Known issues

The following table lists the current known issues that have not yet been resolved:

Issue ID


KB issue

At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.


Live video may sometimes flash continuously while streaming.

We are monitoring this issue and evaluating possible solutions.


Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

Work-around: Before locking a dashcam, change all of its event settings to off.

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