Remove a dashcam from an organization

Every dashcam can only be registered under one organization. To remove a dashcam from one organization you need to delete it from the original organization and then you can assign the relevant IMEI number to another organization.


Deleting a dashcam also deletes all its data from the Surfsight Portal. Download any important data before deleting the dashcam. For more information, see Back up the SD card.

To remove a dashcam from an organization, complete the following steps:

Format the SD card

Formatting the SD card deletes information previously saved to it and prepares it for reuse. Download any important data before formatting the SD card. For more information, see Back up the SD card.

To format the SD card:

  1. Scroll down and select Format SD card.


    If you have any auxiliary cameras paired to the dashcam, after you format the dashcam SD card you are asked if you want to format those SD cards as well.

Factory reset

A factory reset restores the factory default settings and deletes the user password and user settings. The SD card is not affected.

To perform a factory reset on the dashcam:

  1. Repeat steps 1 to 3 as described above when formatting the SD card to open the Settings menu on the dashcam.

  1. In the Settings menu, scroll down and press Factory Reset. A confirmation window appears.

  2. Select OK

Remove the dashcam from an organization

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