E16/17 September 2022

This release notes document describes the details of version E16/17 in the following platforms:

Surfsight® Portal E16/17 September 2022

This Release Notes document describes the following details for version E16/17 of the Partner Portal.

New features

There were no changes in this release.


OrderNow devices


OrderNow devices can be activated only via the Geotab add-in.

Fixed items

Issue ID




Devices that were locked were shown as online in the Surfsight portal.

Locked devices do not show as online in the Surfsight portal.


The speed could not be inserted in mph even though mph was set in User settings.

Speed can be entered in mph or kph according to the option set in User settings.

Document change log

Document title

Description of change

Document URL

Dashcam activation and billing

OrderNow devices can be activated only via the Geotab add-in.


Known issues

The following table lists the current known issues that have not yet been resolved:

Issue ID


KB issue

At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.


Live video may sometimes flash continuously while streaming.

We are monitoring this issue and evaluating possible solutions.


Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

Work-around: Before locking a dashcam, change all of its event settings to off.

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