The dashcam firmware is updated regularly by Surfsight®.
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Updates are automatically incorporated over the air (OTA) when your dashcam is connected to the Surfsight Portal.
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You can also manually update the dashcam using an SD card.
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When there is an update, you receive an email from your reseller support agent. The email includes a file to download onto an SD card. The same SD card can be used to update multiple dashcams.
To manually update your dashcam:
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Download the update file, named update.zip, from the email you received from your reseller support agent to a computer.
Note
Many Windows versions hide the .zip extension and rename the file to something similar to update[1]. If this happens, rename the file to update.
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Connect an SD card to the computer. The SD card should be formatted for the dashcam.
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Copy the update file to the SD card.
Note
Do not create a new folder on the SD card for the update file.
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Eject the SD card from the computer and insert it into the dashcam.
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Turn on the dashcam.
The update process begins automatically. The dashcam screen stays black for a few minutes during the process.
Note
During the update process, your dashcam might show a screen full of text. If this happens, press the Event Trigger button to exit.
The dashcam reboots.