Alarms report details

The Alarms Report shows if a camera is not working properly.

The following alarms can appear for an AI-12 dashcam:

Alarm

What is happening

Recommendation

SD Card isn't mounted

The dashcam isn't recording video.

Reboot the dashcam; if the SD card still isn't recognized, try formatting the SD card or replacing it.

Hardware failure

Unable to start dashcam sensor and record video.

Contact the partner reseller support to return the unit.

Camera reset due to app freeze

The dashcam restarts from time to time.

Contact the partner reseller support; this may require a software upgrade or may indicate a hardware issue. Treat this dashcam as unreliable until this issue is resolved.

Recording failure two times in the last twenty-four hours

The SD card isn't behaving as expected and recordings may not be written properly to the SD card.

Monitor this unit for accurate recordings; the SD card may need to be replaced. Contact your partner reseller support agent for detailed support.

Power disconnect

The battery is drained due to improper shut down or extended storage.

Connect the dashcam to a 2A power source for up to thirty minutes until it turns on.

Make sure to use the dashcam menu to power off the dashcam before uninstalling or disconnecting the power cable.

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