The following table suggests solutions for issues that may arise when using live video:
|
Issue/question |
Possible cause |
Suggested solution/explanation |
|---|---|---|
|
My live video doesn't have the GPS, speed, or date details but the text overlay feature is enabled. |
Text Overlay only displays on recordings and video events, not during live videos. |
Access the recorded videos to see the GPS, speed, and date information.
|
|
The GPS of the dashcam is working correctly on the map but when I click the live video feature, the screen is black and does not stream from the vehicle. |
There is a reception issue with the cellular network in the area. |
|
|
Live video is not available and no events are registering. I've already installed the SIM card, and the dashcam is mounted in a vehicle that is on the road already. |
The SIM has most likely not been activated yet. |
Contact your reseller support agent for SIM activation. |
|
I'm not able to watch my dashcam's live video, even though the dashcam appears to be online. |
The user doesn't have the proper user permissions. |
Verify your user permissions.
|
|
Your cameras are not listed in the Surfsight Portal. |
In the Surfsight® Portal or MyGeotab portal, click on the dashcam and verify that all cameras (front, rear, and auxiliary) are listed and you aren't receiving a "Live video is not available" message. |
|
|
There is a firewall blocking WebRTC streaming interface. |
In the Surfsight® Portal or MyGeotab portal, click the gear button in the live video dialog and switch to HLS Streaming. |
|
|
The network speed is too low. |
Perform a speed test through your WiFi hotspot. If the upload speed is less than 250 Kbps, live video does not work. Contact your SIM provider. |
|
|
My live video streaming has suddenly stopped working. |
The maximum amount of live video streaming for your data profile has been reached. |
Upgrade your data profile. Reseller partners choose the data profile. |