| How do I change the date and time on the dashcam? |
The date and time are determined by the mobile network and cannot be changed manually. If the vehicle travels between time zones, the dashcam automatically adjusts to the local time. You can change the date format in the Settings menu. |
| How do I know the dashcam records for 10 minutes after the ignition is turned off? |
The dashcam records for a minimum of 10 minutes after the ignition is turned off, provided it is connected to constant power. |
| How do I know the dashcam enters standby mode? |
If the dashcam has a hardwired ignition connection, the green LED turns off after the selected standby timeout. For OBD-II installations, activate the virtual ignition in the dashcam’s Settings menu. |
| What happens if I power off using the master switch? |
The dashcam has a capacitor to ensure a soft shutdown when constant power is disconnected. |
| What do I do if I forget my PIN? |
Contact your reseller support agent. |
| What measurement units does the dashcam support? |
The dashcam supports kilometers per hour and miles per hour, configurable in Settings.
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| What units should I use for ADAS measurements? |
If the dashcam is set to km/h, use centimeters. If set to mph, use inches. |
| The dashcam defaults to inches. How can we calibrate using centimeters? |
You can change the measurement units for each dashcam or convert values when entering measurements. In the Partner Portal, you can switch between inches and centimeters at the start of the calibration process. |
| At what speed does road-facing ADAS activate? |
The dashcam begins monitoring events once the vehicle exceeds 5 km/h. |
| Can rotating the dashcam lens trigger an event? |
Yes, if the lens rotates and the g-force is significant, an event may be triggered. Fully tighten the T6 Torx screws during installation to prevent lens rotation. |
| How do I measure the dashcam height from the ground? |
Measure from the ground to the floor of the vehicle, then from the floor to the dashcam, and add the two values. Alternatively, measure from the ground to a point level with the dashcam. Greater precision yields better ADAS performance. |
| Which point on the dashcam is used for offset measurement? |
Measure from the center of the windscreen to the middle of the road-facing lens. |
| Does seatbelt position affect Distracted Driving events? |
Yes. For optimal detection, mount the dashcam where it has a clear, unobstructed view of the driver’s face, upper body, and hands. |
| Why is the CALIBRATE ADAS button not visible in the Partner Portal? |
The button appears only after calibration data has been prepared. Drive the vehicle above 75 km/h for approximately five minutes to obtain images for ADAS calibration. |
| Why do drivers receive incorrect alerts? |
This typically occurs when the driver’s position setting is incorrect or the driver’s upper body is not in view of the in-cabin lens. |
| Can the same encryption password be used across multiple SD cards? |
Yes. The SD password is linked to the card itself, not the dashcam. Any password can be used for any card, and the same password can be used across multiple cards. |
| Why is the LED indicator off? |
The LED can be disabled in the Partner Portal for a specific unit or client. Contact customer support for assistance. |
| The dashcam is not turning on. How do I verify power? |
Check the Molex plug on the vehicle cable side. Verify pin assignments (Pin 1: Ground, Pin 2: Constant power, Pin 5: Ignition power). Inspect fuses and examine both vehicle and dashcam cables for damage. |
| Can I swap SIM cards? |
Yes. After inserting the new SIM, perform a factory reset (this removes the one-time AT&T provisioning flag). Add the correct APN for the new SIM if it is not included in the device firmware. A factory reset is required whenever switching between AT&T and non-AT&T SIMs. |
| What if the dashcam does not power on? |
Validate 12V / 24V at the Molex plug on both the red (constant) and brown (ignition) wires. If voltage is below 10V / 18V, find a different constant feed. With the engine running, the brown ignition wire should show approximately 14.8V / 28.4V. Try waking the unit via the event button or motion. Verify the virtual ignition setting. Contact technical support if the issue persists. |