C4 May 2024

This release notes document describes the details of version C4:

C4 May 2024

This Release Notes document describes the following details for version C4 of the Surfsight® Portal:

New features

New user without access to media


A new user access level has been created to allow users to view information without access to media. This user level, Editor without media access, can be assigned in the Partner Portal.


MV+AI event media is displayed from the in-cab lens by default


When reviewing event media for MV+AI events, such as distracted driving events, media from the in-cab lens is shown by default. Users have the option to switch to road-facing lens view when viewing event media.

For more information about MV+AI, see About MV+AI.

For more information about reviewing events, see Review events.

Filter by custom dates in the Analytics area


In the Analytics area, a new Custom Range option allows users to filter by custom dates in the time period drop down menu.


Fixed items

Issue ID





In some cases, in the Analytics area, reports were missing information.

Reports in the Anaytics area show all necessary information.


Lane weaving and tailgating events were sometimes triggered even if the Advance Driver Assistance System (ADAS) wasn't calibrated.

Lane weaving and tailgating events are not triggered unless the Advance Driver Assistance System (ADAS) is calibrated.

The Event settings window has been updated to state clearly that ADAS must be calibrated on the dashcam to trigger ADAS events.


In some cases, event media for virtual events was not displayed and an error message was received.

A retry mechanism has been implemented to maximize the chance of successful upload of event media.


In Organization Settings, changes to Event settings did not change the configuration on the dashcam.

In Organization Settings, changes to Event settings make the corresponding changes on the dashcam.


In some cases, in the Timeline view, the file didn't download and there was an error message, "unable to load".

In the Timeline view, files download and are viewed as expected.


in some cases, the Driver Check-In event was not displayed in the Events area when the driver was checked in by QR code.

The Driver Check-in event is displayed as expected.

Known issues

The following table lists the current known issues that have not yet been resolved:

Issue ID


KB issue

At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.


Live video may sometimes flash continuously while streaming.

We are monitoring this issue and evaluating possible solutions.


Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

Work-around: Before locking a dashcam, change all of its event settings to off.

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