C3 March 31, 2024

This release notes document describes the details of version C3 :

C3 March 31, 2024

This Release Notes document describes the following details for version C3 of the Surfsight® Portal:


Device and event configuration changes to be added to the audit log


Device and event configuration changes made through the Surfsight® Portal are now available in the audit log, under the same user information used to log into the Surfsight® Portal.

Group column added to the health report CSV attachment


In the Devices Health area, when a health report is downloaded, there is a column listing the group a device is a associated with.

Event name added to the subject line of event and alert notification emails


In event and alert notification emails, the type of event is now listed in the subject line of the email.

Fixed items

Issue ID




In some cases, Driver Check-In didn't check in drivers as expected.

Driver Check-In checks in drivers as expected.


Requests to create a virtual event video failed when a full ten second video was unavailable.

When creating a virtual event, whatever part of the recording that is available for the virtual event is used for the virtual event video.


In some cases, after deactivation, connected devices continued to record video and trigger virtual events.

Only activated devices record video and trigger events.


Some virtual events that request a video return a snapshot.

Virtual events that request a video return a video.


In some cases, event media for virtual events was not displayed and an error message was received.

A retry mechanism has been implemented to maximize the chance of successful upload of event media.


In the Auxiliary Cameras window, in the Devices area, the SAVE button did not work.

In the Auxiliary Cameras window, in the Devices area, the SAVE button works as expected.

Known issues

The following table lists the current known issues that have not yet been resolved:

Issue ID


KB issue

At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.


Live video may sometimes flash continuously while streaming.

We are monitoring this issue and evaluating possible solutions.


Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

Work-around: Before locking a dashcam, change all of its event settings to off.

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