E23/24 January 2024

This release notes document describes the details of version E23/24:

E23/24 January 2024

This Release Notes document describes the following details for version E23/24 of the Surfsight® Portal:

Fixed items

Issue ID




An Organization with the same name as a pre-existing Organization could be created.

An Organization cannot be created with the same name as a pre-existing Organization .


In some cases, despite indication there were alarms, the Alarms Report was empty.

When there is an indication that there are alarms, they are visible in the Alarms Report.

Known issues

The following table lists the current known issues that have not yet been resolved:

Issue ID


KB issue

At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.


Live video may sometimes flash continuously while streaming.

We are monitoring this issue and evaluating possible solutions.


Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

Work-around: Before locking a dashcam, change all of its event settings to off.

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