E21/22 December 2023

This release notes document describes the details of version E21/22:

E21/22 December 2023

This Release Notes document describes the following details for version E21/22 of the Surfsight® Portal:


Apply organization profile to settings following firmware version update


When a firmware version is updated in a device, a new workflow automatically applies the organization settings that are relevant to the new firmware version. This maintains device and event settings as configured prior to the firmware change and adds the supported organization settings for the new version. Updates are recorded in the audit log.

Configure Passenger unbelted event in Bulk and Organization settings


The Passenger unbelted event, previously configurable for individual devices, is now configurable for Bulk Edit Event Settings under Events and Event Settings in Organization settings.


Opt out of the mediaAvailable webhook


Partners can choose to opt out of receiving additional webhook notifications when each event media file becomes available in the cloud. Opting out removes the mediaAvailable parameter from the Event webhook notification, and produces only one webhook per event.


Fixed items

Issue ID




In some cases, email notifications for Unbelted events weren't received.

Email notifications for Unbelted events are received as expected


In some cases, events that were opened from a link in an email notification did not show the event title in the Surfsight® Portal.

The Surfsight® Portal shows the event as expected.


In the Forgot Password pop up in the sign-in area of the Surfsight® Portal, there was a spelling mistake.

The pop up in the sign in area of the Surfsight® Portal displays as expected.


In some cases, an area of the Surfsight® Portal did not correspond to the colors that were set as part of the white labeling.

The Surfsight® Portal appeared with the colors expected.

Document changelog

The following table lists the documents that have been updated as part of this release:

Document title

Description of change

Access alarms reports

Updated alarms information.

Known issues

The following table lists the current known issues that have not yet been resolved:

Issue ID


KB issue

At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.


Live video may sometimes flash continuously while streaming.

We are monitoring this issue and evaluating possible solutions.


Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

Work-around: Before locking a dashcam, change all of its event settings to off.

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