E19/20 November 2023

This release notes document describes the details of version E19/20:

November 2023

This Release Notes document describes the following details for version E19/20 of the Surfsight® Portal:

Fixed items

Issue ID




In some cases, health reports were not updated as expected.

Health reports are updated as expected.


In several cases, dashcams were listed as Not tested in the Health report.

Dashcam recording health is listed accurately in the Health report.


Documentation about Possible Fatigue event was incorrect.

Documentation for the Possible Fatigue event contains the correct description of the event.


In some cases users could not download recordings from the Timeline.

Recordings are downloaded as expected.


In some cases, the number of GPS webhook notifications were reduced following a service disruption.

GPS webhook notifications are received as expected.


More video events were created than allowed in the data profile.

Video events keep to the limit allowed in the data profile.


Dashcam names were not included in alarm notification emails.

Dashcamnames are included in the alarm notification emails.


The same email address could have more than one user attached to it.

There is only one username per user email address.

Document changelog

The following table lists the documents that have been updated as part of this release:

Document title

Description of change

What are events?

Possible Fatigue event information updated

Known issues

The following table lists the current known issues that have not yet been resolved:

Issue ID


KB issue

At kb.surfsight.net some tables are poorly formatted and may cause difficulty in reading them. We're currently working on overhauling our knowledge base and planning this fix as part of the changes. In the interim, partner resellers can refer to these PDFs in case they need a different format for better legibility.


Live video may sometimes flash continuously while streaming.

We are monitoring this issue and evaluating possible solutions.


Locked dashcams' event settings are not set to off by default. They continue to send video to the cloud using data from the mobile network for any events configured with video attached.

Work-around: Before locking a dashcam, change all of its event settings to off.

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