Access alarms reports

The Alarms Report shows if a camera is not working properly. Alarms that are related to each other are handled according to severity. This decreases the number of alarms you receive in the report for related issues, enabling you to focus on the most severe issues at hand. Alarms are saved in the cloud for 45 days.

For example, if there is no SD card inserted in a dashcam, two alarms could be raised: SD card not mounted, and recording failed 2 times in the last 24 hours. Instead, only the SD card not mounted alarm is raised, since it is the most severe.

From the Alarms Report area, you can export alarms reports, set email notifications, and add comments about actions taken for the each alert.

To access the Alarms Report:

  1. Log into the Surfsight Portal and from the navigation bar, click i-health.png.

  2. From the Health and Alarms panel, select Alarms Report.

    The following information appears:





    The name you gave the dashcam.


    The IMEI number of the dashcam. This is the identification number of the dashcam.

    The IMEI number can be found on the sticker on the dashcam itself or on the back of the dashcam box.

    Created At

    The date that the alarm occurred, based on the time zone of your local device.


    The type of alarm that occurred.


    The recommended course of action for the alert.


    The actions taken for the alert.

  3. From Severity, click Select.

    Select which severity you'd like to view from the dropdown list.

  4. Sort the table alphabetically or chronologically by clicking the arrow in the relevant column.

  5. Minimize or maximize the size of this table by selecting the number of rows to display from the dropdown list at the lower right of the window.


    From the top right corner, click i-download.png to download a CSV file of the report. Click i-mail.png to add recipients and deliver the report by email.


Rebooting the dashcam or changing the SD card does not close alarms for that dashcam. To close alarms, a reseller partner must do so manually in the Partner Portal.

Automatic alarm closures

Alarms are closed automatically under the following circumstances:

  • Alarms for hardware failure (141) and recording failure (143) are automatically closed after one day.

  • New alarms with a higher order of severity, as listed in the table above, close alarms with a lower severity automatically.

  • Deletion of a device or organization closes alarms associated with that device or organization.

  • Following a change of the SD card, if recordings are found, the alarm for SD card not mounted (133) is closed automatically.

Was this article helpful?
1 out of 1 found this helpful