Access alarms reports

The Alarms Report shows if a camera is not working properly. Alarms that are related to each other are handled according to a clear hierarchy of severity. This decreases the number of alarms you receive in the report for related issues, enabling you to focus on the most severe issues at hand.

For example, if there is no SD card inserted in a dashcam, three alarms could be raised: SD card not mounted, recording failure, and recording failed 2 times in the last 24 hours. Instead, each alarm has a hierarchy level; only the SD card not mounted alarm is raised, since it is the most severe.

From the Alarms Report area, you can export alarms reports, set email notifications, and add comments about actions taken for the each alert.

To access the Alarms Report:

  1. Log into the Surfsight Portal and from the navigation bar, click i-health.png.

  2. From the Health and Alarms panel, select Alarms Report.

    The following information appears:

    Setting

    Description

    Severity

    Name

    The name you gave the dashcam.

    IMEI

    The IMEI number of the dashcam. This is the identification number of the dashcam.

    The IMEI number can be found on the sticker on the dashcam itself or on the back of the dashcam box.

    Created At

    The date that the alarm occurred, based on the time zone of your local device.

    Alarm

    The type of alarm that occurred.

    Recommendation

    The recommended course of action for the alert.

    Action

    The actions taken for the alert.

  3. From Severity, click Select.

    Select how serious this alert is from the drowdown list.

  4. Sort the table alphabetically or chronologically by clicking the arrow in the relevant column.

  5. Minimize or maximize the size of this table by selecting the number of rows to display from the dropdown list at the lower right of the window.

    Tip

    From the top right corner, click i-download.png to download a CSV file of the report. Click i-mail.png to add recipients and deliver the report by email.

Note

Rebooting the dashcam or changing the SD card does not close alarms for that dashcam. To close alarms, a reseller partner must do so manually in the Partner Portal.

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