FAQ

How do I change the date and time on the dashcam?

The date and time are determined by the mobile network of the dashcam. These details are hard-coded in the software for accuracy and can't be changed.

If a vehicle travels between time zones, the dashcam automatically adjusts to the new local time.

You can change the time format of the dashcam in the Settings menu of the dashcam.

If I've turned the vehicle off and left it, how do I know that the dashcam is recording for 10 minutes?

The dashcam records for a minimum of 10 minutes once the ignition is turned off, as long as it is connected to constant power.

What do I do if I forgot my PIN?

Contact your reseller support agent for support.

What units of measurement can I set my dashcam to?

The dashcam can be set to kilometres per hour or miles per hour, from the dashcam settings.

What units of measurement should I collect for ADAS measurements

If the dash cam is set to kilometres per hour use centimetres.

If the dash cam is set miles per hour use inches.

Can rotating the dashcam lens trigger an event?

If the dashcam lens rotates and the g-force is significant, an event may be triggered. Tighten the lens screws fully when completing the installation to ensure that the dashcam cannot be rotated.

Does the position of the seatbelt affect how the dashcam triggers a Distracted Driving event?

Yes. Best practice is that the dashcam is located to the left of the driver.

What happens if I power off the dashcam using the power isolation (master) switch?

When the battery is used to power the dashcam, the dashcam does not record or function. If the battery remains in use for a long time, the dashcam won’t be fully functional until the battery charge reaches at least 30%.