FAQ: Surfsight Portal

The following questions are frequently asked questions about the Surfsight Portal:

Question

Answer

How do I change the time zone on the Surfsight Portal?

The GPS location and time zone of the dashcam determine the timestamp of the videos, and not the time zone of the user that controls the Surfsight Portal.

These details are hard-coded in the software for accuracy and can't be changed.

Note

If a vehicle travels between time zones, the dashcam automatically adjusts to the new local time.

How do I change the date and time on the dashcam?

The date and time are determined by the mobile network of the dashcam. These details are hard-coded in the software for accuracy and can't be changed.

You can change the time format of the dashcam in the Settings menu of the dashcam.

I configured the dashcam, installed SD and SIM cards, mounted it in the vehicle and now I am ready to use it. How do I activate the device in the cloud?

You may either register a new organization by creating an account in the Surfsight Portal or you may add a new camera to an existing organization.

For more information, see Get started with your cloud account and Add dashcams to your Surfsight® account.

What are the username and password requirements?

The username must be a valid email address.

The password must contain eight characters, including one lower case character, one upper case character, one special character, and one number.

Does my password need to be reset from time to time?

No, you can keep the same password as long as you want.

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