FAQ: Surfsight dashcam

The following questions are frequently asked questions about the AI-12 dashcam:

How do I change the date and time on the camera?

The date and time are determined by the GPS location of the camera. These details are hard-coded in the software for accuracy and can't be changed.

You can change the time format of the camera in the camera’s settings menu.

What power source should the auxiliary cameras be connected to?

Auxiliary cameras are connected to the vehicle ignition power. They do not require constant power.

Where are the hotspot settings?

The AI-12 dashcam is capable of sharing its internet data by utilizing the hotspot. You may turn on the hotspot by entering the settings menu of the dashcam, select the WiFi sub-menu, and turn on the hotspot feature.

The dashcam network name is “Dash-XXXX” (the numbers are the last four numbers of your dashcam's IMEI number), and the default network password is “12345678”.

Where are the WiFi settings?

The AI-12 dashcam is capable of sharing its internet data by utilizing WiFi. You may turn on WiFi by entering the settings menu of the dashcam, select the WiFi sub-menu, and turn on the WiFi feature.

For more information, see Set the dashcam WiFi connection using a QR code.

How do I improve the video and recordings quality?

The quality of videos and recordings are part of the data profile set by the reseller partner.

How can I record for longer than 60 minutes after the vehicle turns off?

Currently the dashcam only records for a minimum of ten minutes and a maximum of sixty minutes after turning off the vehicle; it's something Surfsight might change in the future.

To change the amount of time during which the dashcam keeps recording after turning off the vehicle, see Standby mode.

When I've turned the vehicle off and left it, how do I know the dashcam is still recording for 10 minutes?

When the dashcam is connected to constant power, it continues to record for a minimum of 10 minutes and a maximum of 60 minutes after turning off the vehicle.

To change the amount of time during which the dashcam keeps recording after turning off the vehicle, see Standby mode.

What do I do if I forgot my PIN?

Create a ticket at https://support.surfsight.net/ for assistance. You will generally receive a response within one business day.

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