FAQ: Surfsight™ dashcam

How do I change the date and time on the camera?

The date and time are determined by the mobile network of the dashcam. These details are hard-coded in the software for accuracy and can't be changed.

You can change the time format of the camera in the Settings menu of the camera.

What power source should the auxiliary cameras be connected to?

Auxiliary cameras are connected to the vehicle ignition power. They do not require constant power.

Where are the hotspot settings?

The dashcam can share its internet data by way of its hotspot.

What is the difference between WiFi and hotspot?

WiFi is the technology that enables devices to connect to the internet or communicate with one another wirelessly within a particular area.

A hotspot refers to a physical location on a device that serves as an access point from which other devices can access WiFi.

What happens if the dashcam loses connection to the hotspot?

Once you connect the dashcam to a hotspot, the dashcam stores the relevant WiFi credentials in order to access that hotspot in the future. If the dashcam loses that connection, it will automatically connect to the hotspot again as soon as it becomes available.

Will I need to manually reconnect the dashcam to its hotspot for any reason?

Once you connect the dashcam to a hotspot, the dashcam stores the relevant WiFi credentials. You will only need to reconnect it after a factory reset.

Where are the WiFi settings?

For information about WiFi settings, see Set the dashcam WiFi connection using a QR code and The AI-12 dashcam WiFi and hotspot.

If I connect my dashcam to a hotspot in the vehicle and plan on using the WiFi as the primary, long term network connection, are there any issues I need to be concerned about?

Surfsight™ does not recommend this.

If you use a hotspot in your vehicle as your primary connection for the dashcam, the dashcam will lose its connection every time the vehicle is turned off. This disables standby features, can cause loss of diagnostic capabilities and can cause connectivity issues even when the vehicle is on.

Can I connect the dashcam to a vehicle hotspot and then use the SIM card that's installed in the dashcam as backup, in case the WiFi goes out?

Yes, however this would mean that every time connectivity is lost with the hotspot, the dashcam will immediately rely on the SIM card for data and may result in unexpected data usage depending on your data plan and the way your SIM card is managed.

How do I improve the quality of the videos and recordings?

The quality of videos and recordings are part of the data profile and are typically set according to data usage and data plans. Contact your reseller support agent for more information.

How can I record for more than 60 minutes after the vehicle is turned off?

Currently, the dashcam only records between 10 and 60 minutes after turning off the vehicle. This is something that Surfsight™ might change in the future.

To change the amount of time that the dashcam keeps recording after the vehicle is turned off, see Standby mode.

If I've turned the vehicle off and left it, how do I know that the dashcam is recording for 10 minutes?

The dashcam records for a minimum of 10 minutes once the ignition is turned off, as long as it is connected to constant power.

What do I do if I forgot my PIN?

Contact your reseller support agent for support.

What units of measurement can I set my dashcam to?

The dashcam can be set to kilometers per hour or miles per hour, from the dashcam settings.