The following table suggests solutions for issues that may arise with video recordings:
Issue/question |
Possible cause |
Suggested solution/explanation |
---|---|---|
The video quality is poor. How can I get better video quality? |
The video quality is set to the lowest level. |
The quality of videos and recordings are part of the data profile set by the reseller partner. |
Video quality of the recordings and events is different than the live video quality. |
Video recordings are saved locally on the SD card of the dashcam and the recorded events are uploaded to the cloud. The video quality is displayed exactly as the dashcam processes the video for future viewing and analysis. |
The quality of videos and recordings are part of the data profile set by the reseller partner. |
I can't access video recordings for a dashcam that is offline. |
Video recordings are saved locally on the SD of the dashcam. The dashcam needs to be online or in Active-Standby mode to retrieve those video recordings . |
Ensure that the dashcam is in Active-Standby mode. Active-Standby mode allows you to download recordings directly from the SD card when the vehicle is not running. Note that the dashcam must be connected to constant power for this feature to be available. For more information, see Standby mode. |
The list of video recordings available for download is empty. |
The SD card hasn't been installed. |
|
The SD card isn't recognized. |
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