Frequently Asked Questions (FAQs)

How do I change the date and time on the dash cam?

The date and time are determined by the mobile network of the dash cam. These details are hard-coded in the software for accuracy and cannot be changed.

You can change the format of the dash cam in the Settings menu of the dash cam.

If I turned the vehicle off and left it, how do I know that the dash cam is recording for 10 minutes?

The dash cam records for a minimum of 10 minutes once the ignition is turned off, if it is connected to constant power.

If I turned the vehicle off and left it, how do I know that it is going into stand-by mode?

If the dash cam has a hardwired connection to the ignition, then the green LED will turn off after the selected standby time out.

If the hardwire cable ignition feed is not connected, you will need to activate the virtual ignition in the settings menu of the dash cam.

If you are connecting via the OBD looms, activate the virtual ignition in the settings menu of the dash cam.

What happens if I power off the dash cam using the power isolation (master) switch?

The AI-14 dash cam has a capacitor to ensure soft shutdown of the dash cam when constant power is disconnected.

What do I do if I forgot my PIN?

Contact your reseller support agent for support.

What measurement units does my dash cam support?

The dash cam can be set to kilometers per hour or miles per hour, from the dash cam settings.

What units of measurement should I collect for ADAS measurements?

If the dash cam is set to kilometers per hour, then use centimeters. If the dash cam is set for miles per hour, then use inches.

We use centimeters but the dash cam defaults to inches. How can we easily calibrate for road-facing ADAS?

You can change the measurement units for each dash cam or convert from centimeters to inches when entering the measurements. From the Partner Portal, you can switch between inches and centimeters at the beginning of the calibration process.

At what speed does road-facing ADAS turn on and create events?

The dash cam begins monitoring events once the vehicle is driving above 5 kilometers per hour.

Can rotating the dash cam lens trigger an event?

If the dash cam lens rotates and the g-force is significant, an event may be triggered. Tighten the lens screws fully when completing the installation to ensure that the dash cam cannot be rotated.

How do you measure the distance from the dash cam to the ground? What accuracy level is needed to not impact road-facing ADAS performance?

You can measure the distance from the ground to the floor of the vehicle, measure from the floor of the vehicle to the dash cam and add the two measurements. 

Another option is to measure from the ground to a point parallel in height to the dash cam. 

Road-facing ADAS performs better with a more exact measurement. Greater precision in this measurement will yield better results.

When measuring dash cam offset, which point on the dash cam should be used?

Measure from the center of the windshield to the middle of the road-facing lens.

Does the position of the seatbelt affect how the dash cam triggers a Distracted Driving event?

Yes. For optimal performance in detecting distracted driving, the dash cam should be mounted in a location that provides a clear and unobstructed view of the driver's face, upper body, and hands

Why do I not see a CALIBRATE ADAS button when I click  in the Devices area of the Partner Portal?

This button only appears after you've prepared the dash cam for calibration. Drive the vehicle at above 75 km/h for around five minutes to obtain images for ADAS calibration.

Why do drivers not receive camera alerts when they should, or receive alerts when they shouldn't?

This might happen when the driver's position is not set correctly, or if the driver's upper body is not in view of the driver-facing lens.

Why are so many false positives triggered for my dash cam?

This might happen when the driver's position is not set correctly, or if the driver's upper body is not in view of the driver-facing lens.

Can the same encryption password be used across multiple SD cards?

The SD password is selected when the card is encrypted and is only connected to the card itself. Any password can be used for any card, and the same password can be used for more than one card.

Why is the LED indicator on my AI-14 dash cam off?

The LED can be turned off in the Partner portal for a specific unit or client. Please reach out to customer support.

My AI-14 dash cam isn't turning on. How can I verify that it's receiving power?

Check the Molex plug on the vehicle cable side.

Can rotating the dash cam lens trigger an event?

Fully tighten the T6 Torx screws on the dash cam's windshield mounting bracket during installation. This prevents the lens from rotating and triggering events due to significant g-force.