|
How do I change the date and time on the dashcam?
|
The date and time are determined by the mobile network of the dashcam. These details are hard-coded in the software for accuracy and can't be changed.
Note
If a vehicle travels between time zones, the dashcam automatically adjusts to the new local time.
You can change the format of the dashcam in the Settings menu of the dashcam.
|
|
If I turned the vehicle off and left it, how do I know that the dashcam is recording for 10 minutes?
|
The dashcam records for a minimum of 10 minutes once the ignition is turned off, if it is connected to constant power.
|
|
If I turned the vehicle off and left it, how do I know that it is going into stand-by mode?
|
If the dashcam has a hardwired connection to the ignition, then the green LED will turn off after the selected standby time out.
If the hardwire cable ignition feed is not connected, you will need to activate the virtual ignition in the settings menu of the dashcam.
If you are connecting via the OBD looms, activate the virtual ignition in the settings menu of the dashcam.
|
|
What happens if I power off the dashcam using the power isolation (master) switch?
|
The AI-14 dashcam has a capacitor to ensure soft shutdown of the dashcam when constant power is disconnected.
|
|
What do I do if I forgot my PIN?
|
Contact your reseller support agent for support.
|
|
What measurement units does my dashcam support?
|
The dashcam can be set to kilometers per hour or miles per hour, from the dashcam settings.
|
|
What units of measurement should I collect for ADAS measurements?
|
If the dash cam is set to kilometers per hour, then use centimeters. If the dash cam is set for miles per hour, then use inches.
|
|
We use centimeters but the dashcam defaults to inches. How can we easily calibrate for road-facing ADAS?
|
You can change the measurement units for each dashcam or convert from centimeters to inches when entering the measurements. From the Partner Portal, you can switch between inches and centimeters at the beginning of the calibration process.
|
|
How do you measure the distance from the dashcam to the ground? What accuracy level is needed to not impact road-facing ADAS performance?
|
You can measure the distance from the ground to the floor of the vehicle, measure from the floor of the vehicle to the dashcam and add the two measurements.
Another option is to measure from the ground to a point parallel in height to the dashcam.
Road-facing ADAS performs better with a more exact measurement. Greater precision in this measurement will yield better results.
|
|
When measuring dashcam offset, which point on the dashcam should be used?
|
Measure from the center of the windshield to the middle of the road-facing lens.
|
|
Does the position of the seatbelt affect how the dashcam triggers a Distracted Driving event?
|
Yes. For optimal performance in detecting distracted driving, the dashcam should be mounted in a location that provides a clear and unobstructed view of the driver's face, upper body, and hands
|
|
Why do drivers not receive camera alerts when they should, or receive alerts when they shouldn't?
|
This might happen when the driver's position is not set correctly, or if the driver's upper body is not in view of the driver-facing lens.
|
|
Why are so many false positives triggered for my dashcam?
|
This might happen when the driver's position is not set correctly, or if the driver's upper body is not in view of the driver-facing lens.
|
|
Can the same encryption password be used across multiple SD cards?
|
The SD password is selected when the card is encrypted and is only connected to the card itself. Any password can be used for any card, and the same password can be used for more than one card.
|
|
Why is the LED indicator on my AI-14 dashcam off?
|
The LED can be turned off in the Partner portal for a specific unit or client. Please reach out to customer support.
|
|
My AI-14 dashcam isn't turning on. How can I verify that it's receiving power?
|
Check the Molex plug on the vehicle cable side.
-
Verify the pin assignments:
Pin 1: Ground, Pin 2: Constant power, Pin 5: Ignition power
-
Inspect the fuses. Make sure they're not blown.
|
|
Can rotating the dashcam lens trigger an event?
|
Fully tighten the T6 Torx screws on the dashcam's windshield mounting bracket during installation. This prevents the lens from rotating and triggering events due to significant g-force.
|