Surfsight auxiliary cameras troubleshooting
Trouble shouting of Aux cameras is limited to ensuring they have quality power and ground connections to the vehicle, and connection over Wired/ Ethernet.
The following table suggests solutions for issues that may arise with auxiliary cameras:
|
Issue/question |
Possible cause |
Suggested solution/explanation |
|---|---|---|
|
The Wired/ Ethernet auxiliary camera is not connecting to the dashcam |
Wi-Fi router has no power or has lost is connectivity to the AI-12 |
AI-12 settings menu will show a Wi-Fi Symbol next to the GPS symbol. Settings menu Wi-Fi settings will show the router SSID if connected. |
|
The Wired/ Ethernet auxiliary camera is not connecting to the dashcam |
Wi-Fi Router is connected to the AI-12. |
Limited to auditing the cables and power supplies to the aux camera. And re-setting the cameras. |
|
The auxiliary camera does not record a vibration event. |
The auxiliary cameras connect only after the main dashcam wakes up from Standby mode upon sensing movement. |
|
|
The auxiliary cameras do not record after the vehicle has been turned off. |
The auxiliary cameras stop recording at a minimum of ten minutes and a maximum of sixty minutes after the vehicle turns off, just like the main dashcam. |
To change the amount of time during which the dashcam keeps recording after turning off the vehicle, see Standby mode. |